Leaders as Decision Architects
Understand How Decisions Are Made
Define the Problem
Human behavior is at the core of the problem.
People are acting in ways contrary to their own best interests.
The problem can be narrowly defined.
Diagnose Underlying Causes
Design the Solution
Trigger System 1.
Simplify the process.
Engage System 2.
Use joint, rather than separate, evaluations.
Create opportunities for reflection.
Use planning prompts.
Inspire broader thinking.
Encourage the consideration of disconfirming evidence.
Bypass both systems.
Set the default.
Build in automatic adjustments.
How to Choose the Right Lever
Test the Solution
Identify the desired outcome.
Identify possible solutions and focus on one.
Introduce the change in some areas of the organization (the “treatment group”) and not others (the “control group”).
Outsmart Your Own Biases